Coronavirus: most asked questions
Since the outbreak of the coronavirus (COVID-19), we have been monitoring the situation minutely and are doing everything possible to assist you with your upcoming travel plans. Here, you'll find up-to-date answers to the most asked questions.
Last updated: Friday 18 June 2021, 11:00 AM (Amsterdam time)
Top 5 most asked questions
Do I need to get tested on COVID-19 before my flight?
Where can I find the nearest COVID-19 test centre?
I am already vaccinated for COVID-19, do I still need to get tested?
Do I have to wear a face mask during my trip?
I want to rebook or cancel my flight, what do I need to do?
Find your answer by topic
Updates about travel routes
The countries that allow air travel are constantly changing. Check the latest updates about our travel routes and flights operated by partner airlines.
Find out whether you need a negative COVID-19 test result and where to get tested.
Refunds and travel vouchers
Need to request a refund or travel voucher because of the coronavirus, but don’t know the whats and hows yet? Check the most asked questions about this topic.
Rebooking and cancellation
If you need to change or cancel your travel plans because of the COVID-19, you have multiple options. It’s also possible that the airline has to cancel your trip.
At the airport and on board
Preparing for your trip is more important than ever. We’re here to guide you through your journey so you can travel with confidence.
Pets and Unaccompanied Minors
If your child is making their first trip by themselves or you’re travelling with your furry friend, you’ll most likely find your answer here.
What impact does the pandemic have on your membership level, and what happens with booked reward tickets? We’ve gathered the most essential information.
If you can’t find the answer to your question, feel free to contact us.